Frequently Asked Questions
Find answers to the most common questions we hear from healthcare providers and patients. Can’t find what you’re looking for? Talk to a pharmacist directly for personalized guidance.
Healthcare Providers
Q: How do I submit a prescription for compounding?
You can send prescriptions using the Refill form. Include specific instructions for strength, quantity, and any special formulation requirements. Our pharmacists will contact you if we need clarification on anything.
Coming soon: Our new Prescriber Portal will simplify things for you. Sign up to get an invitation when it’s ready.
Q: What documentation do you need for custom formulations?
We require a valid prescription with detailed compounding instructions, including strength, dosage form, quantity, and any specific inactive ingredients or allergens to avoid. For complex formulations, we may request additional clinical information to ensure optimal patient outcomes.
Q: Do you provide certificates of analysis for compounded medications?
Yes, we can provide certificates of analysis upon request for any compounded medication. These documents detail the testing results and quality specifications for the finished product, which many providers find helpful for their records.
Q: What’s your expected turnaround time?
New prescriptions and refills are typically ready within 48–72 hours. High-priority medications and STAT orders can be ready in 1–2 business days.
Q: Can you compound pediatric medications?
Absolutely. We offer custom dosing, multiple flavoring options, hypoallergenic formulations, and alternative delivery methods for children.
Q: Can you modify commercial products?
We can create custom strengths, remove allergens, or change dosage forms when commercially available options don’t meet patient needs.
Patients
Q: What is compounding?
Compounding is creating custom medications tailored to your specific needs when standard prescriptions don’t fit the bill. We can adjust strength, remove allergens, change flavors, or create different forms like pills, liquids, creams, and more.
Q: How do I get a compounded medication?
Your doctor writes a prescription specifying your custom requirements. We’ll contact you about timing, cost, and any questions before preparing your medication.
Q: How long does it take to get my medication?
Most compounded medications are ready in 48–72 hours. We’ll give you an exact timeframe when you place your order, and we’ll call when it’s ready.
Q: Are compounded medications safe?
Yes. We’re PCAB and ACHC accredited, meaning we meet strict safety and quality standards. Every medication is prepared in our quality-controlled facility by licensed pharmacists.
Q: Can you make medications taste better?
Absolutely! We offer many flavoring options, especially helpful for children’s medications or bitter-tasting compounds.
Q: Do you ship medications?
Yes, we ship prescription medications to patients in 19 states. We ship vitamins and over-the-counter products nationwide. All are shipped with secure packaging.
Q: How much do compounded medications cost?
Costs vary by complexity. We’ll provide pricing before preparing your medication, so there are no surprises.
Q: Can you remove ingredients I’m allergic to?
Yes, that’s one of our specialties. We can create allergen-free versions of medications by removing dyes, preservatives, or other problematic ingredients.
Q: Can you make liquid versions of pills?
Yes, we frequently convert tablets and capsules into liquids, especially for patients who have trouble swallowing or need precise dosing.
Q: How do I store my compounded medication?
Storage instructions are included with every medication. Some require refrigeration, while others are stored at room temperature. Follow the label carefully.
Q: Can you compound medications for pets?
Absolutely. We create custom medications for dogs, cats, and other animals when commercial options don’t work or aren’t available.
